| Nov. 21st, 2009 @ 05:23 pm US People's Ideas Of Service & Manners Are So Different |
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100 Things Restaurant Staffers Should Never Do; Parts 1 & 2
I read it all the way through and suddenly realized why as a child eating out in America confused me so much (because things were so different) and why I get so easily irked when I go out to eat now.
Here I was attributing it to me being anti-social.
'Are you still working on that?' - *grits teeth* Why are you calling the meal or the experience of eating it WORK?
And the constant hovering and pouring water that some people think is good service but which just makes my stomach tense up and cramp because there's no moment to relax without someone in your face all the time. I find nothing wrong with going out and treating myself to dinner, PLEASE PLEASE do not think, dear servers, that I need company and you're doing me a favour stopping by every five to seven minutes. I'm either reading, or enjoying the view and meal.
What's most revealing to me is the comments. People insisting they can never eat or work in a restaurant owned by the person who compiled the list because there are too many rules. People insisting that someone who has all their rules must be underpaying their staff, or that they're expecting a lot of work and formality out of minimum wage staff. As if how much you get paid to do a thing, dictates whether or not you do it well and properly.
Then there's the people who're all 'You'll go out of business if you give away recipes'
And the people who think the rules are obnoxious.
And the person who called it 'early 20th Century British servant manners' - as an INSULT.
And the people who can't tell the difference between telling a customer about dishes without stating which dishes are their favourite. I mean I only give a damn about the waiter's favourite dish if I'm trying to decide something and they say 'I'm a total chocoholic and I really like x'. In which cause I immediately know it's likely to be too rich for my tastebuds.
I finally found a comment that cements to me the general consensus of the 'WTF comments'
101. A Waiter will never, by word or sign, indicate that he or she believes he is a human being of equal worth as the patrons of the restaurant. When the Waiter accepts a check signed by the restaurant owner/manager, that proves he or she is inferior.
102. A Waiter will never, when off duty, off the restaurant premises, or anywhere else, act in a manner unbecoming to the restaurant. The Waiter is an ambassador for the restaurant and is at all time responsible to the restaurant for his or her behavior. The Waiter is permanently the property of the restaurant.
So being quietly respectful, not presenting oneself as a diner's new best friend, allowing people to eat in peace and trying to be attentive to their needs is .... wage slavery? And then the US claims that it is a service oriented economy?
And I find myself pondering the whole Sir, Ma'am, Miss thing. Though I'm not sure people say 'Miss' in the US. But the whole thing about Sir & Ma'am being cracks on age and not terms of respect? WTF? I know I've never felt more comfortable - unexpectedly comfortable- than when first visiting my step-family in Georgia and suddenly all the manners that got me labeled 'kiss up' etc in NYC, were just plain accepted.
ETA: Geeze people. A waiter doesn't have to hover in order to be attentive and not seem to disappear when a guest/customer needs them. They can be at the front or the back of the dining area, visible when not attending other tables. It's not rocket science people!
ETA2: Zvi was the one who clued me on minimum wage and how important tips were financially to American waitstaff. I grew up where tips were a bonus for good service. Given my reaction in general to American waitstaff service - I previously was not leaving any tips. Zvi still seems to me, to find not leaving a tip to be rude. But it's ingrained in me, deeply, not to pay for service I did not find desirable. And I'm ecstatic when service is such, I don't have to remember 'well, they probably don't get paid much and Zvi said it is helpful to the working stiff so I should give -something-' |
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